FAQs

Sharper has role-based permissions, so you will be able to limit specific employees on what they can and can’t do in the system, down to the most miniscule tasks.

Sharper is a fully cloud-based solution allowing you to access your site anywhere in the world as long as you have internet.

Following implementation, you will have full access to your implementation specialist for 30 days. Afterward, you will have access to our support portal where you can submit help tickets, read helpful articles, and chat with Sharper representatives.

Absolutely! Sharper is keen on growing with our customers; in fact, many of our best tools and features originated from owners and groups.

Sharper offers a Power BI integration allowing you to export identical reports from different marinas to see performance for all facets of each marina in a single view.

We offer discounts to multi-marina properties. Contact a Sharper representative for more details!

Sharper does not lock anyone into a contract, meaning you can cancel at any time if you find Sharper isn’t the best fit for your marina. We’re THAT confident you will love Sharper!

Sharper prides itself on being open and honest with the pricing model. No hidden fees, no call for a quote, no limits on anything!

The only hardware required by Sharper is receipt printers and credit card readers.

Sharper charges a one-time fee of $1,500 for implementation, plus travel and expenses if a Sharper representative travels for in-person training.

Once a go-live date is agreed upon, Sharper will take one week to completely build your site, including data entry. Then we will spend another week training your staff, either onsite or remotely, depending on your preference.

Sharper sends new or updated records of contacts, vessels, spaces, and reservations to SpeedyDock, and vice versa. In return, SpeedyDock provides real-time updates on charges and inventory sales related to boat movements. It does not, however, communicate movements from a customer's rack to the water back to Sharper. When a boat movement occurs, SpeedyDock requests a list of Sharper's inventory. After the movement, if any inventory items or charges are selected, an invoice is sent to Sharper in real-time, using the current date for all transactions to avoid issues with locked financial periods.

Sharper is an all-in-one package. The ability to use our integrations is part of the Sharper experience.

Yes! Sharper is always open to integrations and partnerships with accounting and operational tools to help run your marina.

Yes! We have a two-way integration with QuickBooks desktop version and QuickBooks online. These integrations minimize the manual data entry required. Key data sent from Sharper to QuickBooks includes the creation and modification of contacts, invoices, and credit notes, as POS inventory. It also covers daily summaries of walk-in customer sales, invoice payments, and the allocation of various customer payments to invoices.

Sharper is a super flexible and customizable management system, making it perfect for all types of businesses including small independent marinas, large marina groups, boatyards, dry stacks, campgrounds, and more.

We’re glad you asked! The word Sharper is a mashup of the names of Steve and Heather’s children. Plus, it sounds pretty cool as a word to describe a software business! We think the system makes marina businesses SHARPER.

Sharper was founded by boating enthusiast and computer programmer Steve Champion and his wife Heather. After selling Sharper to an investment group, the Champions still run the business.

Absolutely. Sharper tracks real-time availability so boaters can book a slip without having to call the marina.

Yes. Thanks to an integration with SpeedyDock, you can track hauls and launches effortlessly all while still managing assignments and billings through Sharper.

Utilizing our space assignments tool, you can utilize permeant moves, temporary moves, and temporary departures with just a couple of clicks.

You’ll be amazed at Sharper’s capabilities with all types of different assets. Beyond boats, Sharper can be customized to handle your hotel, jet skis, water toys, houseboats, cabins and tiny homes, floating homes, transient slips, camp sites, bikes, kayaks, and more. The sky’s the limit!

No. Sharper does not charge any fees for bookings, allowing you to dictate your pricing, not the software!

Absolutely. Sharper is tablet-friendly, making boat checklists for departure and arrival a breeze. Ensure damage protection by snapping a photo of the boat to store on the reservation.

Sharper offers options from beginning to end to help automate the booking process for your customers. Online bookings, payment collections, contract e-signature, and auto emails are ways we ensure a smooth booking process without the hassle.

With fully customizable prep stations and modifiers, marina restaurant management is a turnkey feature only Sharper can offer!

Being in all-in-one system, Sharper boasts a seamless process for charging fuel, snacks, clothing, and other incidentals to a booking.

Yes, using our fully functional POS, you can use barcodes provided by vendors or print your own right from Sharper!

No, Sharper does not charge your business any booking fees. However, you could charge your customers a booking fee to offset some of the monthly subscription cost of Sharper.

Sharper supports even the most complicated rate plans. Likewise, you can have pricing increase based on occupancy booked for any given day.

Using real-time availability down to the second, we can ensure that even when someone is in the process of booking, the item will be marked as occupied.

No, similar to the customer portal, the online booking tool is embedded directly into your website and will even match the theme of your website, making it entirely yours.

No. Although we recommend using this tool to save marina staff time, like other Sharper features, this is optional.

No. The portal is embedded directly on your website to match your website theme. No Sharper branding will pollute your website, making the tool completely seamless and consistent with your brand.

The portal is designed to take as much work away from office admins as possible, including standard profile information like credit card digits, addresses, and phone numbers.

Daily credit payment type reports can be run to see all payments across Sharper including portal, POS, and bookings payments. With one processor powering them all, a single report can show full transparency.

We have many great stock reports, but sometimes you will need something specific. While you will have training on creating customized reports, always feel free to email to our prompt support team.

Yes, any report you create can easily be exported as an Excel file or a CSV file.

With Sharper, you are able to book customers seasonally, long-term, or for overnight spots.

Absolutely! Using our book-by-map tool, your customers are able to choose exactly where they want to camp with real-time availability.

No. The campground module is its own tool separate from the other modules; however, because Sharper is an all-in-one tool, customers are able to book a rental boat and a campsite all together!