A New York Marina’s Secret Weapon
Located on Lake Erie, Buffalo Harbor Marina, part of the Sun Life group, is the area’s premier choice for all boating needs. The property offers boat slip rentals accommodating vessels up to 50 feet, an onsite restaurant, and a convenient fuel dock with non-ethanol gasoline. Guests enjoy water and electric hook-ups at all slips, transient slips, pump-outs, and a well-stocked ship’s store. Boaters looking for short-term or long-term boat slip rentals flock to this marina destination in Buffalo, New York.
Nanette Pease, Buffalo Harbor’s harbormaster for the last several years, has worked with the Sharper team to improve the marina’s day-to-day operations, particularly through technology.
Favorite Features
“Sharper has significantly improved our point-of-sale system, making it much easier to use and resulting in more accurate sales data,” said Pease. “The customer portal has been well-received, and the marketing email features have enhanced our communication with current customers, making it easier to keep them informed and engaged.”
The onsite restaurant staff at Charlie’s Boat Yard love the server close outs and daily report procedures, which Pease says “makes our banking quicker and more accurate.”
Pease says her daily operations are now more precise, thanks to the detailed reports and graphs available on the Sharper dashboard. “I love viewing them every day,” she said.
Show of Support
Pease and her team have found the Sharper support team to be exceptionally attentive and responsive, addressing any issues swiftly and efficiently. The software offers extensive features for managing everything from reservations to daily sales, and Buffalo Harbor uses these capabilities to the fullest.
“We experienced some initial challenges in customizing it to our needs,” recalled Pease. “But the knowledgeable and patient Sharper team made the transition smooth. We’re confident the upcoming season will be even more user-friendly for everyone.”
Pease added, “Working with the Sharper team has been a pleasure. Especially Noah, who has been a standout with his extensive knowledge and patience. I often joke that I wish I could keep him in my pocket because of how invaluable he’s been to us.”
